My Barclays Bank complaint

In these times of economic difficulties, it would seem a good time to ensure that your customers are getting the service they deserve. If this applied to me, then you think I deserve to be treated like rubbish.

Let me list a catalogue of errors made by yourselves and then please let me know how you intend to make it up to me. i am feeling distinctly unloved, even though I give you over £20,000 of my money each year to mess around with. First, at the end of October last year, I was the victim of fraud. So I canceled my card and filled out forms for you to find out where the missing dough was. You never got back to me with the findings that this form was supposed to, ahem, find. Maybe it was an 'Inaction form', in which case, it did its work. My card took over a month to come through, following several phone calls, and if I may be blunt, balls ups by your Croydon North End staff. That's over a month without a debit card in the run up to Christmas. I don't have any loans and no credit cards (is that why you hate me?) so my current account is my only source of dosh.

Secondly, I ordered some statement copies so i could prove to a company that i had paid them a cheque so they would let me go on their course to better my life. One month later, no statements, but you took £5 out of my account anyway and sent me a sodding chequebook. Who is running the show there? Are you on Sir Fred type bonuses, lighting big fat cigars with my £5 bills and laughing? I could not go on the course, so you have set my personal development back 6 months. When I called to get the £5 back the guy on the end of the line finished the lengthy call with a sales pitch for contents insurance. I nearly laughed myself silly. It's all take take take isn't it with you lot. How about showing me some love. I even foolishly tried to set up a savings account nearly a month ago and still have not heard a peep from you.

What is wrong? Have I upset you? Did I steal your marbles when we were little? Please let me know why I shouldn't go elsewhere with my moolah. Yours, stultifyingly dumbfounded, Jim Emery